Frequently Asked Questions - Boards Direct
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Frequently Asked Questions

 

We know that there's a lot of choice and a lot of potential questions you might have when selecting one of our whiteboard, noticeboards or glass boards. Below are some of the most common questions. If you can't find an answer to your question here please contact us via phone, email or online chat.

Click on any question to go to the answer. (Answer will appear at the top of the screen).

General Product Enquiries. 

Is the whole board magnetic and can it stick to the fridge?

Can the boards be mounted landscape or portrait?

Are the pen trays fixed?

Do we offer the magnetic labels in colour?

 

Payment & Accounts Questions

I require a VAT invoice.

Do you accept AMEX?

Do I have to create an account to place an order?

 I set up and account with you but i have forgotten my username/password. What can i do?

 

Deliveries, Couriers & Availability

 

Do you do next day delivery?

How long will it take for my item to be delivered?


Can you deliver to any floor of a building?

Can you use normal fridge magnets on the glass boards?

What does the term 'Contact us for availability' mean?

 

 

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Is the whole board magnetic and can it stick to the fridge?


The board is not actually magnetic. The surface of the board will attract magnets as it has a metal backing. So it cannot stick to your fridge.

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Can the boards be mounted landscape or portrait?

Usually yes, but for some glass boards the orientation has to be specified.

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Are the pen trays fixed?

No, These come separately in the box.

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Do we offer the magnetic labels in colour? 

We can offer different coloured labels, please contact us for more information.

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I require a VAT invoice.

Your order confirmation email is also your VAT invoice. It contains all the necessary information including our VAT No. and a breakdown.

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Do you accept AMEX?

No, we offer Visa, Mastercard & Paypal but we are unable to offer AMEX due to excessive bank charges.

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Do you do next day delivery?

Most of our core products are next day delivery. You can find all our next day product by clicking on this link  

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How long will it take for my item to be delivered?

We aim to get your board delivered the next working day if you order before 1pm, unless stated otherwise. Very occasionally we might be out of stock of a certain product, if this is the case we will contact you and inform you of the availability. Some items do have a longer lead time but this will be specified on the product page.

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Can you deliver to any floor of a building?

Couriers are not insured to deliver above ground floor.

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Can you use normal fridge magnets on the glass boards?

No, Super strong magnets are required for glass boards.

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Do I have to create an account to place an order?

No, you can check out as a guest.

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I set up and account with you but i have forgotten my username/password. What can i do?

Please either email or call and request this information

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What does the term 'Contact us for availability' mean?

There may be a lead time on the product, please call to check 

 

 

 

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