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Create your bespoke board Frequently Asked Questions
We know that there's a lot of choice and potential questions when selecting one of our whiteboards, noticeboards or glass boards. Find answers to the most common questions below.
General Product Enquiries
Is the whole board magnetic and can it stick to the fridge?
The board is not actually magnetic. The surface of the board will attract magnets as it has a metal backing. So it cannot stick to your fridge.
Can the boards be mounted landscape or portrait?
Usually yes, but for some glass boards the orientation has to be specified.
Are the pen trays fixed?
No, these come separately in the box.
Do we offer the magnetic labels in colour?
We can offer different coloured labels, please contact us for more information.
Payment & Accounts Questions
Can I get a VAT invoice?
Your order confirmation email is also your VAT invoice. It contains all the necessary information including our VAT No. and a breakdown.
Do you accept AMEX?
Yes we do.
Do I have to create an account to place an order?
No, you can check out as a guest.
I set up an account with you but I have forgotten my username/password. What can I do?
Please either email or call and request this information.
Deliveries, Couriers & Availability
Do you do next day delivery?
Most of our core products are next day delivery. You can find all our next day products by clicking on this link.
How long will it take for my item to be delivered?
We aim to get your board delivered the next working day if you order before 1pm, unless stated otherwise. Very occasionally we might be out of stock of a certain product, if this is the case we will contact you and inform you of the availability. Some items do have a longer lead time but this will be specified on the product page.
Can you deliver to any floor of a building?
Couriers are not insured to deliver above ground floor.
Can you use normal fridge magnets on the glass boards?
No, super strong magnets are required for glass boards.
What does the term 'Contact us for availability' mean?
There may be a lead time on the product, please call to check.
Still Have Questions?
Can't find the answer you're looking for? Get in touch with our team.