Join our team.

Boards Direct are display presentation specialists. With over 10 years of experience in this industry we provide expert knowledge to our customers to ensure that they get the right products. An unbeatable sales and customer service experience is what we pride ourselves on by placing the customers’ needs first. Our excellent customer reviews speak for themselves. 

 

Current Vacancies

Customer Service Administrator - Full Time

Hours of work: Mon-Fri - 9am - 5pm.

Being part of the Boards Direct team means working in an environment of support and encouragement, where colleagues work together to solve problems. The right person for this role will be a team player whilst also taking ownership of their tasks with the ability to work under their own initiative.
As a customer facing role excellent communication skills are essential when handling any enquiries and complaints. You will represent Boards Direct to the highest professional standard providing a top-quality customer experience. 

Key Responsibilities 

  • Responsible for inbound and outbound contact with customers via email, phone and live chat
  • Process customers’ orders 
  • Handle enquiries and complaints
  • Provide support for incoming sales enquiries
  • Provide alternative solutions to products that may be out of stock or unsuitable for customers
  • Liaise with suppliers regarding orders

Key Skills and Attributes

  • Excellent customer service skills
  • Willingness to learn
  • Excellent written and verbal communication skills
  • Good attention to detail
  • Able to work independently and as part of a team
  • A good level of numeracy
  • Computer Literate – competent to use Email, Word, Excel and Web
  • Able to use own initiative to solve problems and to make decisions

What is in it for you…

The salary will be competitive for the right candidate. Following the probationary period, there is an opportunity to join the company’s bonus scheme.
This role offers 4 weeks of paid holiday (exclusive of Bank Holidays) and a 35-hour working week.
Additional benefits include, free parking, an attractive pension plan and optional private health insurance. 
On top of that you will be working in a fun and friendly environment where full support and training is provided throughout your role.

Desirable
Previous experience in a customer service, administrative or other office role is desired but not required. We will consider all applications. 

Please note that the submission of an employment application gives consent to Boards Direct to process your information for this role including potentially any future employment opportunities, in accordance with applicable laws. 
 

To Apply

Please send an up to date CV to lisa@boardsdirect.co.uk