Terms & Conditions

Definitions

'The Company' refers to Boardsdirect.co.uk, and 'The Customer' refers to the individual or organization placing an order or purchasing goods from the Company. Boards-Direct is a trading name of Paul David Enterprises Limited, Company registration number 7012824, VAT registration number 978 4192 67.

General

All quotations are made and all orders are accepted subject to the following terms and conditions. Any terms and conditions contained in any acceptance of this quotation which vary, are contrary to, or add to those herein contracted shall be void and of no effect. A customer desiring any reasonable amendment of those terms should communicate with the Company before forwarding an acceptance. No amendment of these terms shall be valid unless made in writing and signed by the Company.

Before using any of our products, the customer shall determine the suitability of the product for its intended use, and the customer assumes all risks and liability whatsoever in connection herewith. Boardsdirect shall not be liable either in tort or in contract for any loss or damage – direct, incidental, or consequential, arising out of the use of, or the inability to use, any of our products.

We shall not be liable for any consequential, indirect, incidental, special, or punitive losses or damages, including but not limited to loss of profits, revenue, business opportunities, or goodwill, arising from or in connection with late delivery, non-delivery, loss, or damage to items during transit, whether caused by our negligence, breach of contract, or otherwise. Our liability in such cases shall be limited to the cost of the affected items or services as specified in the applicable order, to the fullest extent permitted by law. You acknowledge that we do not assume responsibility for any losses beyond our direct control during the delivery process.

Description of Goods

All specifications, drawings, illustrations, particulars of weight and dimensions issued by the Company are approximate only and do not form part of any terms, conditions, or warranties of any contract entered into by the Company. The Company may vary such specifications, drawings, illustrations, particulars of weight, and dimensions at any time and for whatever reason, without having to give a reason or explanation.

Delivery and Installation of Goods

Please do not arrange or confirm any installation services until your goods have been delivered and you have checked that they are complete, undamaged, and suitable for installation. Boards Direct cannot accept responsibility for any costs, losses, or damages if installation is booked before delivery and inspection. We recommend that you only schedule installation once you are fully satisfied that the goods are ready to be installed.

Catalogues, Prices etc.

Catalogues, brochures, price lists, and all other advertising matter are only an indication of the type of goods offered by the Company. They shall not constitute a sale by description. All prices therein are intended to be correct at the date of publication but are subject to increase, alteration, or withdrawal without notice. ALL OUR PRICES EXCLUDE VAT.

Special Offers: Free Delivery only applies to orders within UK Mainland and is subject to certain restrictions. See the delivery page for more details.

Quotations

All quotations made are applicable only to quantities specified and are valid for 30 days from the date of quotation. The Company reserves the right to increase its price to take account of variations in labor, material, or other costs between the date of quotation and the last date of delivery of the goods.

Orders

• a. Verbal orders must be confirmed in writing within 24 hours.
• b. If the Customer cancels any order before its completion, they shall immediately thereupon become liable to pay to the Company a sum equal to the cost of the labor, materials, and overheads expended in the execution of the said order up to and including the date of the receipt of such cancellation plus the amount of the profit which the Company would have made but for such cancellation.
• c. All orders placed either online or via phone, email, or fax will be subject to final acceptance by the Company.

Delivery and Passing of Risk

Any dates and times quoted for delivery are to be treated as an estimate, and the Company shall not be liable whatsoever for failure to deliver by such date or time.

The risk in the goods shall pass to the Customer on delivery to the Customer’s premises or to any person or party authorized by the Customer to receive goods.

We shall not be responsible for loss arising from delay or failure to deliver arising from causes beyond our control. These include Act of God, war, civil disturbance, riot, industrial action or dispute, natural calamity, controls, restrictions, or prohibitions of Government or other competent authority, fire, flood, sabotage, or non-availability of materials.

Please see our Delivery & Returns page for further details on our Delivery Terms & Conditions.

Note: All deliveries are ground floor only as couriers are not insured to deliver above ground floor level.

Retention of Title

Goods shall remain the property of the Company until payment in full has been received. Until title to the goods passes to the Customer, they shall hold the goods for the Company and shall store the goods in such a manner as they are readily identifiable as the property of the Company.

Intellectual Property

Ownership of all intellectual property rights in relation to design work carried out by the Company rests with the Company unless otherwise provided for by a separate agreement.

Carriage

Goods will be dispatched by the most convenient means unless otherwise agreed in writing.

Loss or Damage in Transit or Product Damage

The Customer should notify, in writing, the Company and the Carrier within 72 hours of delivery, any damage or loss of goods in transit. Non-delivery should be notified in writing within 7 days of the date of invoice.

No claims will be entertained outside of these times.

All deliveries must be checked at the point of receipt and either signed for as damaged or refused if damaged. No replacements or refunds will be provided for items signed and accepted as either unchecked or OK.

Payment

Payments are due immediately upon order unless agreed upon otherwise. Credit terms are typically 30 days from the invoice date, and interest will accrue on overdue invoices at the Bank of England base rate plus 8%, compounding on a 14-day basis from the due date until full settlement.

Minimum Order Charge

Currently, there is no minimum order charge, but this is at the discretion of the Company.

Price Match Promise

We aim to match prices from any online competitor for identical or similar products. This is subject to management discretion and is not applicable to clearance, bankrupt stock, or flash sales.

Unit quantity and delivery address may also affect our decision to consider price matching.

We may ask for proof of a competitor’s quote.

Defects

The Company shall not be under any liability to the Customer or to any third party in respect of defects in goods delivered whether patent or latent or for any injury, damage, or loss resulting directly or indirectly from such defects howsoever caused. Without prejudice to the foregoing, the Company reserves the right at its sole discretion to make replacement of goods or parts in respect of any complaint in writing relating to alleged defects received by the Company within one month of the date of delivery. The date of delivery for the purpose of this clause shall be the date of delivery to a carrier by the Company.

Returns

Returns for items that have not arrived damaged or are unwanted will be at the manager’s discretion. All such returns will be subject to a 20% restocking and collection fee (There is a minimum charge of £25.00 + VAT).

To be eligible for a return credit, all items must be in pristine (as new) condition and in original packaging and we must be notified in writing within 24 hours of receipt of goods. Items that are ordered as bespoke items or made to order items including any printed items (items with customer-specific graphics) or other such items are not eligible for refund or return under any circumstance.

Distance Selling Regulations

For Business-to-Consumer (B2C) transactions, the Distance Selling Regulations (part of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) provide customers with specific rights. These include the right to cancel an order for a product within 14 days from the day after the product is received, without needing to provide any reason. The customer must inform the Company of their intent to cancel the order and return the product in its original condition and packaging.

For Business-to-Business (B2B) transactions, these regulations do not apply. Therefore, cancellations and returns are handled in accordance with the Company's standard terms and conditions, and no automatic right of cancellation is provided unless specifically agreed in writing.

Business-to-Business (B2B) Sales

For Business-to-Business (B2B) transactions, the legal protections afforded to consumers under the Consumer Contracts Regulations or Distance Selling Regulations do not apply. Therefore, the right to cancel or return orders is not automatic, and such requests will be dealt with on a case-by-case basis in accordance with the terms agreed upon at the time of purchase.

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Contact Us

For more information, please contact us at:

Phone: 0800 612 5432

Email: sales@boardsdirect.co.uk

Address: 4 Poplars Court, Lenton Lane, Nottingham, NG7 2RR