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Boards Direct Covid-19 Latest
We are constantly monitoring guidelines provided by the UK Government and Public Health England so that we continue to react in an informed, thoughtful and appropriate manner.
The health and wellbeing of our staff, customers & community is of the utmost importance, so we have implemented a number of measures to ensure that we can safely remain operational, and open for business, throughout this period.
As a responsible employer, and in line with government guidelines, we have asked a number of staff to work from home and have taken steps to safeguard our Warehouse staff, who continue to work on site.
Stock levels remain healthy and our aim is to deliver the best possible service during this challenging time.
FREQUENTLY ASKED QUESTIONS
Can I still place orders with Boards Direct?
Yes, we are continuing to supply our products to all sectors, including home users, education & health sectors.
How will you protect customers and colleagues at this time?
Our team, customers and community health is our number one priority. We continue to:
Provide them with clear steer to help prevent the spread of infection, in accordance with the preventative guidance from Public Health England
All of our office staff are working from home and our customers will continue to be provided with the very best customer care.
Is it safe to receive packages from Boards Direct?
Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus. We will continue to closely monitor all government and Public Health England advice on this matter and will immediately inform customers of any changes.
Will my package still be delivered in time?
We are working hard to ensure that our stated delivery times are met. We will continue to update the site and provide the most accurate information available. We thank you for your patience at this unprecedented time.
What is the returns policy? How can I return an order if I am unable to do so due to self-isolation?
We have always focused on making our returns policy as easy as possible. We will continue to collect items that are required to be returned from the delivery address. For further details on returns please visit our deliveries and returns page.
How can I get in touch with Boards Direct ?
We are all now working from home and our Sales & Customer Service team continues to operate without interruption and you can contact them via email at firstname.lastname@example.org or by phone on 0800 612 5432 or by chat!