Genee Support

"I just wanted to pass on a few words to you, The customer service from your support team as a whole has been fantastic, you are quick on the job and always do anything to sort problems out and your members of staff are incredibly professional. We will be sure to carry on doing business with you in the future."
Joshua Blakemore, IT Technician
Beacon Primary School

Genee offers unrivalled support for it's hardware and software.  Their promises are simple:

• We aim to contact all Service Enquiries with a first response within two hours of a ticket being raised
• If the issue is driver or software related, we will attempt to resolve immediately upon receipt of an online ticket registration
• We aim to resolve all software and driver issues within a maximum period of three working days
• We aim to resolve all support visits for hardware issues within 10 working days
• If after three days, there is no response from the customer via our online helpdesk, our Tech agent system will chase the customer for a response.
• After a further four days, if there is still no response, customer will be chased again.